Answers to Your Questions

Find quick answers to your questions about our international returns policy, shipping, order management, and more.

01. Service & Tracking

Shipping & Delivery Policy

What is your international returns policy?

Our international returns policy allows you to return items within 30 days of receipt. All returned items must be in their original packaging, unused, and complete with all documentation. Returns are processed within 5-7 business days once received at our warehouse.

How can I find your international delivery policy?

We offer worldwide shipping using top-tier carriers. Shipping rates and delivery timelines depend on the destination country and order weight. Delivery estimates generally range from 3-10 business days depending on customs processing in your region.

What should I do if my order hasn't been delivered yet?

First, check the tracking number provided in your dispatch confirmation email. If the package has exceeded the estimated transit time or appears stuck, please contact our support team immediately so we can open a query with the carrier.

02. Returns & Security

Returns & Refunds Policy

I'm an international customer, have you received my returned items?

Once your return tracking status updates to "Delivered", our returns department will inspect the items. You will receive an automated confirmation email once the refund has been processed back to your original payment method.

How can I get a new returns note?

You can easily print a new returns note from your account panel under the specific order history. Alternatively, contact our Customer Support desk, and we will email you a downloadable PDF returns note instantly.